delapan Terms of Use

When you open an account on delapan, you enter into a service agreement with us. These terms set out the conditions under which we provide access to our platform—football sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer casino tables, slot games, esports events, and live-draw games. Our services are available only where local law permits. You are responsible for verifying that access and use comply with your own jurisdiction's regulations. We do not offer our services in jurisdictions where online gaming is prohibited.

Our policy emphasises account integrity, transparent settlement, and clear dispute resolution. We require identity verification (KYC) before first withdrawal, enforce withdrawal review to prevent fraud, and maintain encrypted payment channels. The terms below cover account opening, deposit and withdrawal rules, bonus conditions, settlement disputes, and jurisdiction restrictions. This is not a summary—these are the actual conditions that govern your use of delapan.

Read this page carefully. If any term is unclear, contact our support team before depositing funds. Continued use of delapan after viewing these terms constitutes acceptance.

Account Opening and Eligibility on delapan

To open an account on delapan, you must be eighteen years of age or older (or the age of majority in your jurisdiction, whichever is higher). You must provide accurate personal information—full name, date of birth, email address, and physical address. False or misleading information grounds for immediate account suspension and forfeiture of funds.

You are responsible for keeping your login credentials confidential. We do not recover accounts compromised by password sharing or phishing. If you believe your account has been accessed without authorisation, contact our support team immediately via the in-account security report feature. We will lock the account within minutes and begin investigation.

We reserve the right to refuse account opening or suspend existing accounts if we have reason to believe you are in a restricted jurisdiction or violating applicable law. We also reserve the right to suspend accounts engaged in bonus abuse, market manipulation, or collusion with other players. Suspended accounts are frozen pending investigation; funds are held but not forfeited unless violation is confirmed.

Deposits, Withdrawals, and Payment Methods

delapan accepts deposits via eight payment channels: QRIS (scan-based bank transfers), e-wallet, mobile banking, local payment, online payment, e-wallet, and direct virtual accounts through mobile banking, local payment, online payment, or e-wallet. Deposit minimums and maximums vary by method and are displayed before each transaction. mobile banking, local payment, online payment, and e-wallet deposits are typically instant to same-hour; direct bank transfers settle within 4 to 8 hours depending on the receiving institution's cut-off times.

Your account balance is held in our holding account and transferred to you upon withdrawal request. Withdrawals are subject to account verification (KYC) and settlement review. Once you request a withdrawal, we verify that you have no active open bets and that your account has not engaged in suspicious activity. This review typically takes between one and four hours during business hours. mobile banking, local payment, and online payment withdrawals complete within 1–2 hours post-approval; e-wallet and bank transfers take 4–8 hours.

We reserve the right to hold withdrawals pending investigation if we suspect fraud, money laundering, or violation of applicable law. We will notify you of the reason for the hold and provide timelines for resolution. If no violation is found, your withdrawal proceeds. If violation is confirmed, funds may be forfeited per applicable law.

Instant payment methods

mobile banking, local payment, online payment; deposits and withdrawals process same-hour or within 2 hours.

Bank transfers

e-wallet, mobile banking, local payment, online payment, e-wallet virtual accounts; deposits settle 4–8 hours; withdrawals 4–8 hours post-approval.

Minimum deposit

our welcome offer (varies by method); displayed at payment screen.

Maximum daily withdrawal

Per-account limit set after KYC approval; available in account settings.

Market Settlement and Dispute Resolution

All markets on delapan settle according to published rules. Football matches (Liga 1, Piala Indonesia, Piala AFF, Champions League) settle within 30 seconds of official final result. Live casino tables settle immediately after hand comparison or game conclusion. Live-draw games settle within 10 seconds of result generation. Slots settle instantly upon spin completion. Esports markets settle within five minutes of official result confirmation.

Settlement is automatic. We use official league and tournament data as the single source of truth. If a discrepancy arises—for example, a league corrects a scoreline after initial publication—we follow the official correction and adjust settlements accordingly, contacting affected users within 24 hours.

If you dispute a settlement, you have 48 hours from the disputed bet to file a report through your account dashboard. Provide your bet reference, the market details, and the reason for your dispute. Our settlement team will pull the transaction log, verify against official sources, and respond within one business day. Most disputes are resolved quickly because we maintain detailed records. If we confirm an error, we credit your account immediately. If we find no error, we provide explanation of how the settlement was correct.

We at delapan settle all markets automatically against official sources. Settlement disputes are rare; when they occur, we resolve them within one business day with full transparency.

Bonus Offers and Promotional Terms

delapan periodically offers deposit bonuses, cashback promotions, or free-bet offers to new and existing account holders. All bonuses are subject to terms and conditions published at the time of offer. Common conditions include:

• Bonuses must be wagered a specified number of times before withdrawal (e.g., 3x, 5x, 10x depending on offer).
• Bonus funds must be used on specified markets or game categories (e.g., Liga 1 only, live casino only).
• Bonuses expire after a set period (typically 14–30 days) if not used.
• Bonus abuse—such as placing maximum-stake bets in low-odds markets to roll over bonus funds quickly—grounds for bonus forfeiture and possible account suspension.

We reserve the right to cancel any bonus offer if we detect systematic abuse or fraud. If your account receives a bonus and is later found to have engaged in prohibited activity, we may deduct the bonus amount from your balance or suspend your account pending investigation.

Jurisdiction and Service Availability

delapan does not offer services in jurisdictions where online gaming is prohibited. We do not accept registrations from, or provide access to, users based in restricted regions. Your jurisdiction is determined by IP address at registration and verified via KYC documents. If we detect misrepresentation of jurisdiction, your account will be suspended and funds held pending review.

Users are solely responsible for verifying that access to and use of delapan complies with their own local law. We provide jurisdictional notices in our account terms, but enforcement of those notices is your responsibility. If you access delapan from a jurisdiction where it is prohibited and are subject to legal action, delapan is not liable for your legal costs or penalties.

We may update our jurisdiction list without notice as applicable law changes. If your jurisdiction becomes restricted, we will notify you and provide a grace period to withdraw your funds. After the grace period, your account will be frozen; funds will be held per applicable law.

Data Protection and Liability Limits

We handle your personal and payment data in accordance with our privacy policyWe encrypt all transactions, use secure servers, and do not retain payment card details. However, we do not guarantee absolute security against hacking or data breach. You use delapan at your own risk. We are not liable for losses arising from account compromise (unless caused by our negligence), payment provider failures, or internet service interruptions.

Our liability for any claim is limited to the amount of funds in your account at the time of the claim. We are not liable for indirect, consequential, or punitive damages.

Changes to Terms and Account Termination

We may update these terms at any time. Changes take effect 14 days after publication. Continued use of delapan after the effective date constitutes acceptance of updated terms. Major changes (e.g., new fees, jurisdiction restrictions) will be communicated via email to your registered address.

We may terminate your account at any time if you violate these terms, engage in prohibited activity, or if required by law. Upon termination, your account is frozen and funds are transferred to your nominated withdrawal method within standard timelines. If termination is due to violation, we may retain funds pending investigation.

You may close your account at any time by contacting our support team. Once closed, you must request a final withdrawal; any funds remaining are transferred within standard timelines.

Support and Complaint Resolution

If you have a complaint or dispute related to our service, contact us via live chat (in-account widget), email, or the contact form at our FAQ page. We acknowledge complaints within 24 hours and provide a substantive response within five business days. Our support team operates during stated business hours (08:00–22:00 Jakarta time, seven days a week) and covers all regional time zones (Jakarta, Surabaya, Bandung, Medan).

If you remain dissatisfied after our response, you may escalate your complaint to an independent review body as noted in your account correspondence. We will provide contact details for that body upon request.