delapanFrequently Asked Questions

Users new to delapan typically ask about account setup, payment channels, game rules, and account security. These questions span registration workflows, KYC verification timelines, deposit and withdrawal mechanics across DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer, market settlement rules for football and live-dealer games, and data protection practices.

This FAQ resolves the most common queries across all these areas. Read it before contacting support; it covers account creation, payment method selection, game category descriptions, and security protocols. If your question is not answered here, or if you need clarification on specific terms, read our full terms and conditions or legal noticeOur support team responds to email within 1–2 hours during business hours (08:00–22:00 Jakarta time, all days).

Before you deposit, verify that our services are available in your jurisdiction. Access to delapan is limited to regions where local law permits online wagering. Your account, balance, and all transactions remain subject to our standard verification and withdrawal-review procedures. We ask for national ID, a recent selfie, and proof of address before your first withdrawal. This protects both you and us against fraud.

  • Account and registrationhow to start, KYC verification, password recovery
  • Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
  • Game rules and marketsfootball betting, live-dealer tables, slots, esports markets
  • Security and account careaccount protection, data handling, and jurisdiction notice

Read our answers below. If you still have questions, email us at [email protected] or visit our about us page for additional contact options.

Account and Registration

We at delapan require three documents for KYC verification before your first withdrawal:

  1. National identity card (KTP). A clear, colour photo of both sides of your Indonesian national ID. File size under 5 MB.
  2. Selfie with ID. A clear photo of your face holding your open ID next to your face. Lighting must allow facial features and ID text to be readable.
  3. Proof of address. A utility bill, bank statement, or rental agreement dated within the last three months, showing your name and address. Accepted in Jakarta, Surabaya, Bandung, Medan, and other Indonesian cities.

Upload all three via your delapan account settings under "Verification". We review submissions within 24 hours.

If you forget your password, follow these steps:

  1. Go to the delapan login page.
  2. Tap "Forgot your password?"
  3. Enter your registered email address.
  4. We email you a reset link within subject to verification.
  5. Click the link, create a new password (at least 8 characters, mix of uppercase, lowercase, numbers, symbols), and confirm.
  6. Sign in with your new password.

If you do not receive the reset email, check your spam folder or contact our support team. We respond within one hour during business hours.

Payments and Transactions

Incomplete transactions are rare but can occur due to network interruptions, bank delays, or insufficient balance. Here is what happens:

  • Deposit fails: Your money returns to your bank or payment provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) within 1–3 business days. Check your bank app to confirm. If it does not appear, email us with your transaction ID.
  • Withdrawal fails: Your balance is refunded to your delapan account immediately. You can retry the withdrawal using a different payment method or at a different time.

If you experience repeated failures, contact our support team with your transaction ID and payment method. We investigate within two hours.

We at delapan do not charge fees on deposits or withdrawals. However, your bank or payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) may apply their own fees depending on your account type and transaction method. For example, some banks charge a small transfer fee for inter-bank payments. Check your bank's fee schedule before depositing. Withdrawal processing times vary by method: online payment and e-wallet typically 1–2 hours, direct bank transfer (mobile banking, local payment, online payment, e-wallet) 2–8 hours. No additional delapan fees apply.

Promotion codes are entered during registration or in your account settings under "Promotions" or "Referral". Paste the code exactly as provided (case-sensitive) and tap "Apply". If the code is valid and you meet the eligibility criteria, the bonus or offer appears in your account within minutes. If the code does not activate, verify you entered it correctly and check its expiry date. Codes issued before Idul Fitri or Idul Adha may have seasonal validity windows. Contact support if a code fails after correct entry.

Game Rules and Markets

Our delapan platform covers four main game categories:

  • Football markets: Liga 1, Piala Indonesia, Piala AFF, Piala Asia, Champions League, Premier League, and other international tournaments. Markets open subject to verification before kickoff and settle within 30 seconds of final whistle.
  • Live-dealer tables: Blackjack, roulette, baccarat, Dragon Tiger, Sicbo. Real dealers in multi-camera studios. Real-time chat with other players.
  • Slots: Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and others. Instant settlement; results generated in milliseconds.
  • Esports and live draws: Mobile Legends, Free Fire, PUBG Mobile. Live draw markets settle within 10 seconds of result announcement.

All games run 24/7 where available. Some tournaments (Liga 1, Champions League) have fixed match schedules.

Security and Account Care

We at delapan protect your data through encryption, secure servers, and strict access policies. Your KYC documents (national ID, selfie, proof of address) are encrypted and stored separately from your transaction history. We never sell or share your personal information with third parties. Your transaction data (deposits, withdrawals, market activity) is encrypted at rest and in transit. Access is limited to authorised staff for account support only. You can request a data export or account deletion via the "Account Settings" menu. Read our full privacy policy for details on data retention and your rights.

Email our support team at [email protected]Include your account username, the date and time of your issue, and a clear description of what went wrong. Attach screenshots if relevant. We respond within 1–2 hours during business hours (08:00–22:00 Jakarta time, all days). For urgent account security issues (suspicious login, unauthorised withdrawal), mark your email "URGENT" and we prioritise it within subject to verification. For general inquiries, expect a response within the standard window. Do not email account passwords or full KYC documents—we only ask for these via the secure in-app uploader.

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